FREQUENTLY ASKED QUESTIONS
If you have any questions, do not hesitate to call (605) 320 7840 - + 57 300 655 3144
P: How long does it take for my order to arrive?
Our manufacturing times are between 4 to 7 weeks from the payment of your order. The time varies according to the specifications of the product to be manufactured. Not all of our products are in stock.
The transport or transfer time of the product will be determined by the destination city and delivery times of our allies in transport and removals.
P: Do you ship to any city in Colombia?
Companies specialized in removals nationwide are our strategic ally in transportation, capable of reaching any city in Colombia.
P: How much is the shipping cost for the products?
The shipping cost varies depending on:
-City where you are located
-Quantity and size of the purchased product
-Easy access to the final space
Complete the online form to quote the shipping of the products in your shopping cart to the final destination.
You can also choose the point of sale delivery option if you have their own means of transportation. We recommend using our transport service.
P: If I have already paid for my order without including the shipping value, can I still purchase the service?
Yes, you can request a quote for your shipment at any time during the order. Contact us and we will advise you.
P: Can I order the products in another fabric?
We offer on our page combinations of fabrics and textures pre-designed and previously cured by our design experts, choose the tone that you like the most.
If you want an option other than those presented Chat with us on our page or leave us your information in CONTACT US so that one of our designers can advise you.
P: What kind of materials do you use?
Our products are made with premium materials. Starting from strong structures made of solid wood according to each design, specialized supports for a longer duration and life of the product. Fabrics with anti-fluid / anti-stain technologies.
P: Do you provide design consulting services?
We provide the smart luxury service where our design experts advise you throughout the process of choosing the size, proportions, tones and materials of our designs based on the measurements of your space, your personal taste, decorative style and functionality that they will have.
We also offer the appropriate layout or distribution service of the furniture in the space and rendering, which is the visualization of the complete design in your space before manufacturing.
We offer these services virtually and in person.
P: If I have pets, can the furniture be damaged?
Ask about our pet friendly fabrics.
P: Are your products imported?
All our products are designed and manufactured from our facilities in Barranquilla, Colombia.
P: How long do you provide a guarantee?
We invite you to read our guarantee policies at Terms and Conditions